How to get the most out of our convenient contact page


At Transdirect, our customer service team is fast-acting and dedicated to solving customer queries. We want running a business and shipping to customers to be as smooth as the bonnet of a Porsche.
However, sometimes calling the customer service line isn’t the fastest and most efficient solution. Your time is better spent elsewhere – we know that – which is why we’ve developed a super-interactive contact page where you can find answers fast.

Our contact page is packed with useful information and touch-points to solve a range of FAQs.


Case Study: 3 brands with brilliant eco-friendly packaging ideas

Recycling arrows made of green leaf on woman hands  Ecology Concept.Environment ally friendly.

The human race has a serious problem with plastic.
There are an estimated 5.25 trillion plastic particles weighing 268,940 tonnes floating around in the ocean. Plus, every hour, 200,000 plastic bags are dumped in landfill. We use more than four billion single-used plastic bags annually, which is more than ten million a day… but it’s not just plastic bags.
It’s straws, cling-wrap, food wrappers and, unfortunately, postage bags.
Plastic can take up 450 – 1,000 years to decompose,


3 new innovations In Ecommerce you need right Now

Robots on yellow background. 4th industrial revolution automation concept. Computer service maintenance, repair fix. IT cyber specialist, smiley red head, usb flash stick, quote Hello. Copy space photo

Remember travelling out of town to find a gift because the local stores didn’t have it? Or putting in a mail order from a magazine?
It’s amazing to think just three decades ago, online orders weren’t even a thing. No online shopping. No ecommerce. No Afterpay, Paypal, Zippay, or Apple Pay.
You’d have to make a trek and a half just to get a cashmere jumper from David Jones.
Shopping has become an instantaneous process in 2019.


3 reasons to blog In 2019

Happy young entrepreneur screaming of joy when looking at computer screen

Blogging is one of those tasks every business owner knows they *should* do. It’s a great idea – you can build relationships, push those edgy customers further down the sales cycle and generate more visibility for your business.
It is, however, an investment of your time and resources – blogs are also not directly tied to sales, which can make it hard to show the value of them when justifying the hours and resources dedicated to their development.


Three life-changing pieces of software to resuscitate your business in 2019!

Shock your business into success

If you read our blog on setting business goals in 2019, you’ll know how excited we get about clever technology to help streamline and improve your business. It can get overwhelming trying to find the right technologies and software to give your business the boost it needs, so we’ve sourced some of the best for you.
Below we have three different types of software to help take your business from drab to fab in 2019 –


Become a Transdirect whizz with the “How To Use Transdirect” ebook

How to use Transdirect

Thinking of joining Transdirect’s exclusive Members’ Area?
You’re about to make shipping much simpler for yourself, your business and your customers. You’re also going to minimise the amount of time you spend per week on needless administrative tasks like booking and managing couriers, tracking items for customers, and answering customer queries about the cost of shipping.
Business owners and executives spend an average of 21.8 hours per week on time-wasting, low-value and no-value activities. With Transdirect’s Members’ Area,


5 News Years resolutions that will help small business owners smash 2019!

2019 resolutions

The new year is well and truly upon us and among the classic new year fitness fanatics, we have the parents who are determined to be more “mindful” in their school holiday activities and the Instagram addicts who have sworn off spending every waking minute adding to their stories in the new year.
Yes, the new year really brings out the best in everyone.
The new year doesn’t have to be filled with unachievable New Year’s resolutions –


Review historical statements & invoices In Transdirect’s Members Area

Close-up picture of an invoice with red paid stamp.

Tax time can be a stressful time for ecommerce business owners. Orders come in from all over the world, sometimes hundreds of times per day. Keeping track of all the invoices and statements from couriers, customers and suppliers can be overwhelming.
Finding that one unpaid statement from three months ago?
Forget it. Put it in the too-hard basket. To heck with the accountants.

Image: giphy
At Transdirect, we want to help keep track of records, from customer orders to invoices and statements.


5 super easy ways to increase your ecommerce conversion rate

Businessman attracts money with a large magnet

Source: Adobe Stock
Remember designing your current website?
The design process, picking the colours, arranging the home page, writing the page copy for every page on the damn thing.
It launches, the sun is shining and the birds are singing. You can sit back with your cup of (now Irish) coffee and celebrate the launch of your site.
Sales come in, revenue picks up and life is looking pretty good from where you’re sitting. It could be the “coffee”,


4 bulletproof methods to improve your customer’s experience in your ecommerce store

customer experience management

In 2018, the customers had the power – not the seller.
Customers can make or break a business. With online reviews, forums and unlimited social media reach, customers can spread the word about a bad shopping experience faster than a bullet.
One bad wrap online and voilà – sales start dropping like flies.
It’s crucial to be aware of the experience you’re offering customers through your ecommerce store. Think images, product descriptions, shipping information and access to discounts –


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