Transdirect News

Transdirect Service News & Updates: November 2020

transdirect holiday update

The online holiday shopping (and shipping) season is heating up by the day.
With Christmas and Boxing Day just weeks away, our newest services and updates are here to help you de-stress your silly season, whilst you grow your ecommerce and retail sales.
Here are three ways to maximise our courier services, plus a reminder about shipping delays and cutoff times given this year’s ongoing delivery challenges.
 

1. Free Ecommerce Integrations: Shopify, WooCommerce, Magento, eBay and more
Do you know how easy it is to plug the best shipping and courier rates and booking options into your ecommerce stores?

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How Transdirect has cultivated positive change since going 100% Carbon Neutral

plant growing through coal

At Transdirect, we’re conscious of the impact our business model has on the environment. In 2019, we made the decision to go 100% Carbon Neutral to minimise our carbon footprint and help fund environmental projects around the world.
We’re coming close to our first trip around the sun as a carbon neutral business – and the results have been heartwarming.
We want to share the good news, so in this article, we’ve highlighted some of the glowing statistics provided to us by the Carbon Reduction Institute,

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We’ve upgraded our contact page – find all the information you need in one place

Happy woman make winning gesture isolated over yellow background

Whether you’re thinking about signing up to Transdirect for simple and uniform shipping for your ecommerce business, or you’re an experienced Transdirect customer looking for helpful information – we’re here for you.
We’ve upgraded our interactive contact page to cover Transdirect customers at all stages of the Transdirect journey, from signing up to managing a long-standing account.
Our contact page was specifically designed to help all Transdirect users to get the information they need quickly –

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Climate action now: 3 steps to continuing positive climate change post-COVID

climate now protest

COVID-19 has changed the world.
From self-isolation to social distancing, conscious hand washing, limited travel opportunities, and swapping face-to-face meetings for video calls, life as we know it has changed.
Luckily, we were able to adapt to pandemic conditions quickly and efficiently. Together, we can flatten the COVID curve and fingers crossed, we can go back to the days when we could pick up a roll of toilet paper at the shops without a brawl.
However,

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3 positive environmental changes from the COVID-19 lock-down

environmental change

The coronavirus pandemic has been a tense time for people all over the world.
We’ve been exposed to enforced lock-downs, restrictions, and illness, plus the media has been saturated with negative, panic-inducing news – so we figured it was about time someone shared some good news from COVID-19!
With a large percentage of the human population keeping to themselves indoors, the natural environment has flourished – from cleaner air and water to more freedom for our wildlife in urban areas,

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An update on the Coronavirus (COVID-19) from Transdirect

a delivered parcel

*UPDATE: COVID-19 Shipping Impact (Thu 27 Aug)*
Thank you for your patience with our team and service providers, as recent restrictions have made transport and shipping more challenging in recent weeks.
We wanted to address frequent enquiries around delivery times, and provide an update on our operations, to give you a clearer understanding of potential pickup and shipping delays.
The impact on shipping related to COVID restrictions and economic shifts has resulted in several simultaneous challenges:

The surge in online shopping in recent months has drastically increased the volume of goods being shipped across all delivery and courier service providers.

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Transdirect expands carbon neutral shipping in Australia and globally

panorama of rainforest

We have been aware of the environmental impact of the freight and logistics industry for years now.
The environment is changing at a rapid pace and we are conscious of the impact that businesses like ours have.
Myself and fellow director Nigel Beale determined we had a personal responsibility to do something on behalf of our company and our customers – becoming Carbon Neutral certified is a huge step in the right direction for ensuring the protection of our environment.

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New services alert: Couriers Please & Fastway Multi-Tiered pricing

Couriers Please delivery person

We’ve found it.
The holy grail of nationwide delivery with free tracking and heavy discounts.

Image: giphy
Transdirect has teamed up with Couriers Please and Fastway to create new domestic, nationwide parcel delivery services, complete with:

Reliable tracking

Conditional warranty up to $1,000 for Couriers Please and up to $1,500 for Fastway (included in the price)

Full access to POPPoint Locations throughout Australia through Couriers Please

Discounts for parcel pickups of more than 5, 10 or 21 items.

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Googys: How Transdirect helped this protein business pack a bigger punch

man with eggs

If there’s one thing customers love from an online store, it’s free shipping. Our friends over at Googys know this well. 
According to new data on customer loyalty, 61% of customers are motivated to test out a new brand or product if a business offers free shipping. If there’s no free shipping, the same amount of customers are inclined to abandon cart! That’ll scramble your business growth potential!
Yep, there’s serious potential in offering free shipping.

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How to get the most out of our convenient contact page

man-with-help-sign

At Transdirect, our customer service team is fast-acting and dedicated to solving customer queries. We want running a business and shipping to customers to be as smooth as the bonnet of a Porsche.
However, sometimes calling the customer service line isn’t the fastest and most efficient solution. Your time is better spent elsewhere – we know that – which is why we’ve developed a super-interactive contact page where you can find answers fast.

Our contact page is packed with useful information and touch-points to solve a range of FAQs.

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