“Skip the Queue” on Support
Skip the Queue on 5 Top Customer Support FAQs
With tens of thousands of deliveries each day, and shipping volume at historic highs, a few bumps in the road are sure to occur, even when using Australia’s leading courier services.
While our friendly Customer Care representatives do their best to help our Transdirect Members and customers, at select times, high call volumes can extend assistance wait times.
That’s why we’ve made it easier and quicker to “skip the queue” of phone support with the most common booking-related issues on our Contact Us page.
Transdirect Service News & Updates: December 2020
Here we are in the holiday home stretch, after a year none of us could have predicted.
As 2020 wraps up, more than ever, our Transdirect team wishes to thank our members and customers for entrusting us to help support their businesses. Our courier partners have also faced massive challenges and constraints this year, and kept forging ahead to meet the new demands this year put on shipping and delivery logistics.
While many businesses found ways to adapt and thrive despite months of restrictions,
Transdirect Service News & Updates: November 2020
The online holiday shopping (and shipping) season is heating up by the day.
With Christmas and Boxing Day just weeks away, our newest services and updates are here to help you de-stress your silly season, whilst you grow your ecommerce and retail sales.
Here are three ways to maximise our courier services, plus a reminder about shipping delays and cutoff times given this year’s ongoing delivery challenges.
1. Free Ecommerce Integrations: Shopify, WooCommerce, Magento, eBay and more
Do you know how easy it is to plug the best shipping and courier rates and booking options into your ecommerce stores?
How Transdirect has cultivated positive change since going 100% Carbon Neutral
At Transdirect, we’re conscious of the impact our business model has on the environment. In 2019, we made the decision to go 100% Carbon Neutral to minimise our carbon footprint and help fund environmental projects around the world.
We’re coming close to our first trip around the sun as a carbon neutral business – and the results have been heartwarming.
We want to share the good news, so in this article, we’ve highlighted some of the glowing statistics provided to us by the Carbon Reduction Institute,
We’ve upgraded our contact page – find all the information you need in one place
Whether you’re thinking about signing up to Transdirect for simple and uniform shipping for your ecommerce business, or you’re an experienced Transdirect customer looking for helpful information – we’re here for you.
We’ve upgraded our interactive contact page to cover Transdirect customers at all stages of the Transdirect journey, from signing up to managing a long-standing account.
Our contact page was specifically designed to help all Transdirect users to get the information they need quickly –
Climate action now: 3 steps to continuing positive climate change post-COVID
COVID-19 has changed the world.
From self-isolation to social distancing, conscious hand washing, limited travel opportunities, and swapping face-to-face meetings for video calls, life as we know it has changed.
Luckily, we were able to adapt to pandemic conditions quickly and efficiently. Together, we can flatten the COVID curve and fingers crossed, we can go back to the days when we could pick up a roll of toilet paper at the shops without a brawl.
3 positive environmental changes from the COVID-19 lock-down
The coronavirus pandemic has been a tense time for people all over the world.
We’ve been exposed to enforced lock-downs, restrictions, and illness, plus the media has been saturated with negative, panic-inducing news – so we figured it was about time someone shared some good news from COVID-19!
With a large percentage of the human population keeping to themselves indoors, the natural environment has flourished – from cleaner air and water to more freedom for our wildlife in urban areas,
An update on the Coronavirus (COVID-19) from Transdirect
*UPDATE: COVID-19 Shipping Impact (Thu 27 Aug)*
Thank you for your patience with our team and service providers, as recent restrictions have made transport and shipping more challenging in recent weeks.
We wanted to address frequent enquiries around delivery times, and provide an update on our operations, to give you a clearer understanding of potential pickup and shipping delays.
The impact on shipping related to COVID restrictions and economic shifts has resulted in several simultaneous challenges:
The surge in online shopping in recent months has drastically increased the volume of goods being shipped across all delivery and courier service providers.
Transdirect expands carbon neutral shipping in Australia and globally
We have been aware of the environmental impact of the freight and logistics industry for years now.
The environment is changing at a rapid pace and we are conscious of the impact that businesses like ours have.
Myself and fellow director Nigel Beale determined we had a personal responsibility to do something on behalf of our company and our customers – becoming Carbon Neutral certified is a huge step in the right direction for ensuring the protection of our environment.
New services alert: Couriers Please & Fastway Multi-Tiered pricing
We’ve found it.
The holy grail of nationwide delivery with free tracking and heavy discounts.
Transdirect has teamed up with Couriers Please and Fastway to create new domestic, nationwide parcel delivery services, complete with:
Conditional warranty up to $1,000 for Couriers Please and up to $1,500 for Fastway (included in the price)
Full access to POPPoint Locations throughout Australia through Couriers Please
Discounts for parcel pickups of more than 5, 10 or 21 items.