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Our Road Freight Services Work - Transdirect

At Transdirect we strive to make the shipping process as quick and easy as possible. If you follow our simple steps your package will be on its way in no time.

How do I make a booking?

  • Step 1: Fill in each field on the freight calculator to get an instant quote.
  • Step 2: Select your preferred service and include Insurance if required.
  • Step 3: Complete the required fields for all booking information.
  • Step 4: Read carefully the terms and conditions of carriage and Insurance if applicable.
  • Step 5: Pay for your booking by either Pay Pal or credit card.
  • Step 6: An email with a receipt, instructions and a consignment note will be sent to your email address. If you book as the ‘receiver’, both supplied emails will receive the relevant information.
  • Step 7: Print off the consignment note.
  • Step 8: Securely fasten the consignment note to your well packaged item.

Can I book as the 'Receiver'?

Yes you can. As you are the person who has completed our booking process, it is very important that you make sure the ‘Sender’ receives the consignment note email, and they fully understand what is required to complete a pickup.

What is a consignment note? How do I receive it?

A consignment or con note is the label that needs to be attached to your item/s before pickup. The consignment note has all the relevant details and also a barcode which is used for our tracking system. Once you make a booking with us, you will receive an email which contains a PDF file. All the relevant information is contained within. Please read the pages carefully as the information is very important. You will need to stick the consignment note to the item/s as instructed. Failure to apply the consignment note will result in a Futile pickup charge.

Can I book with an operator?

As we are an internet based company, and require each customer to tick the ‘Terms and Conditions’ and ‘Transit Warranty Conditions’, we can only offer bookings through our website.

Can I change or cancel my booking?

Yes you can, however once you have made a booking with Transdirect, you may be charged a $20 cancellation/change of details fee.

What happens if no one is home at the specified pick up time?

If no one is going to be home at the specified pick up time, you can choose to leave the item at the front door for the driver, as long as the supplied consignment note and signed manifest (if applicable) is attached. If this has not been done, and the driver arrives to pick up the parcel, the following applicable charges per carrier are: – Sampson Express – $108.90. – Northline – $50. – All other carriers – $30. The job will then need to be rebooked for a suitable pick up time.

What happens if no one is home to receive the delivery?

We have many options available to you, such as:

  • If delivery unattended, leave at front door/backdoor/side gate/carport/other.
  • You can also nominate a different location in the ‘Other’ field in our Special Delivery Instructions area. You will need to select the ‘Leave at ‘Other’ option at the same time.
  • Instead you could select an address where the receiver will be during business hours ie. workplace, etc

Please ensure that any details put in the ‘Other’ field are clearly abbreviated. The field is short so you will need to clearly abbreviate the location where you would like the item left.

A redelivery fee may be charged if no one is available to receive the delivery and Authority to leave has not been given.

Can you package my item for me?

We do not offer a packaging service at Transdirect. However it is vital that your item is packaged to manufacturers specifications, or an appropriate equivalent. This is to ensure that the Insurance still applies to your consignment.

Can you deliver to P.O boxes?

We are unable to deliver to P.O boxes. If it is a regional post office with prior permission granted, it my be possible. Call our customer service line for details.

What can the maximum length of my parcel be?

The maximum length that Transdirect can carry is 4m or 400cm.

What if my item is over 25kgs?

If your item is over 25kg Transdirect can still carry your goods, however your items will need to be packaged on a pallet/skid or crate, and you will need to provide lifting assistance at the sending and receiving locations. If assistance is not available, you will need to select the Hydraulic tailgate option for the applicable location.

What if I don't know the correct weight or dimensions of the item?

If you do not know the correct weight or dimensions of the item, it is better to overestimate, rather than underestimate the measurements. You may be charged $2 per kg/ cubic kg plus $10 to make up for underestimated measurements.

Are my goods covered by a Transit warranty or Insurance?

Transdirect does have a Insurance options available for all services. You can nominate declared values during the quoting process. Please carefully read and follow the Terms and Conditions provided, to ensure the warranty is valid for your consignment.

Can I track my delivery online?

Yes, you can track your delivery online, simply go to our website and enter the consignment number on the homepage. In some instances your consignment will only appear in the track and trace once it has arrived at a capital city depot. Please allow up to 24 hours if you have sent out of a non capital city, or up to 4 hours from a capital city. Most carriers have instant tracking upon collection.

I live outside of a capital city, can my parcel to be picked up tomorrow?

If you book before 12 midday you can select a next day pickup. Due to the nature of some regional areas there can be delays in the pickup process.

Do I need an account to use your service?

No, anyone can use our service with a valid Paypal account or Credit Card.

What are my payment options?

We currently offer payment via Credit Card or Paypal.

Is there a cut-off time for bookings?

In metro areas the cut off is 12 midday for same day pickups. For regional areas the cut off is 12 midday for next day pickups.

Are there any regional areas that you don't service door-to-door?

Whilst we try to offer a door to door service throughout Australia, if your location is extremely remote, there is a possibility we will not be able to service the location to the door. Please contact our customer service on 1300 668 229 for more information.

Can I pickup or drop off my item at the closest depot?

In some cases, Yes you can. You will need to contact our customer service on 1300 668 229 to arrange the details.

We are regular senders, can we have an account with Transdirect?

Yes, we have a range of Discount Membership and Credit Account options available. Please contact our Sales team via the Account Query page.

What does certified carbon-neutral shipping mean?

To become carbon neutral, Transdirect has partnered with the Carbon Reduction Institute to offset 100% of the emissions of our freight services. We were audited to identify the amount of carbon created and were able to offset our emissions through Carbon Reduction Institute’s certified program – neutralising our footprint. Regular audits ensure the number of offsets is matched to the number of carbon emissions created by our freight services. We launched this initiative September 2019, becoming one of only two Australian shipping providers to offer carbon-offset services to all of our clients. Learn more about carbon offsets and the NoCO2 certification.

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