Contact Transdirect

Welcome to the Transdirect Contact Page.

Please select from the options below to receive assistance from our customer service staff.
By using these options, you will access the fastest and most accurate information available.
All general information on our products and services is available via the website.

For all Account enquiries, please click here

How to Track Your Consignment

To track your consignments, simply enter your consignment number below and press ‘Track’.

All of our quoting and bookings are done instantly online and require the full accurate details of the delivery. Simply enter your details below to get an exact price on your future deliveries. If you are a business client or regular sender, we offer fantastic discounts up to 30% off based on your volume. Sign up for a free account here.

  • 1. Package Details
  • 2. Select Quote
  • 3. Collection Details
  • 4. Additional Information
  • 5. Payment
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Has your item not been collected? We are very sorry for any inconvenience caused.
Please submit the information below to have the collection rebooked.

Separate reference by comma for multiple entry (eg. 12345,12346,12347)
Have you made a booking and not received your labels via email?
There could be a couple of reasons for this.
  1. Please check your email junk folder.
  2. If your booking has been made out of business hours, some bookings get held for review by our staff, so the labels will be issued when the customer service team resumes at 9am AEST Monday to Friday.
If you are a Transdirect Member your Labels are available for download through the “My Account” area. Labels are generally emailed to the 'Senders' email address. Please do not rebook a new job in the attempt to receive labels, as this will create additional bookings that will require cancellation and may incur charges.

If you require further assistance, please compete the following to advise a Customer Care Agent that you have not received your labels:

Do you want to cancel a consignment? If the cancellation is on the day of collection, or a driver has already been allocated, charges may apply. Please ensure all cancelled consignment labels are removed from the items to ensure freight does not travel under the cancelled labels.

Have you already attempted to track your consignment using our Tracking function?
Have you confirmed with the booking party that the item has been picked up and that the correct shipping labels were attached?

If so, complete the fields below and our staff will respond with as much information as possible.

Has a delivery been attempted and a notification card left? If so, please complete the fields below to request a redelivery (fees may apply).

Has your item been lost, or damaged in transit?
For Transdirect to lodge a Warranty investigation, we require the following information to be emailed directly to warranty@transdirect.com.au

For a Lost Consignment:
In the email we require the following:

  • Consignment number or Booking ID.
  • Visual description of the item and its packaging
  • Sales invoice
  • Invoice from your supplier showing the cost price of the lost item.
  • Contact details for person lodging the claim

For a Damaged Consignment:
In the email we require the following:

  • Consignment number or Booking ID.
  • Digital Photos of the packaging. Please include both internal and external views.
  • A written description of the damage to the item/s.
  • A written description of the packaging, both internal and external components.
  • The original sales invoice.
  • The original purchase invoice.
  • A written quote for repair. If the item cannot be repaired, please provide the address where the item/s can be collected should it be required by the insurer. Contact Details of person lodging the claim.

Please ensure all freight is kept safe and available for collection until the claim is finalised.
All freight must remain available for collection for the purpose of assessment or salvage. Any claims where freight is disposed of without written permission from the Warranty department will be void.

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