Shipping

“Skip the Queue” on Support

transdirect customer service skip the queue

Skip the Queue on 5 Top Customer Support FAQs

With tens of thousands of deliveries each day, and shipping volume at historic highs, a few bumps in the road are sure to occur, even when using Australia’s leading courier services.
While our friendly Customer Care representatives do their best to help our Transdirect Members and customers, at select times, high call volumes can extend assistance wait times.
That’s why we’ve made it easier and quicker to “skip the queue” of phone support with the most common booking-related issues on our Contact Us page.

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Save Time, Stay Focused: Proven Tips for At-Home Ecommerce Sellers

ecommerce business from home

You’ve got a big idea, and the drive to grow it, but how can you set up a home office for your ecommerce business?
While there are multiple factors to consider, and no single formula for getting it right, here are some of our best bets to help you become both more productive, and more profitable.
How Create a Better Workspace at Home
Designating a single area as your work-at-home space can enable you to get the most out of your day.

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Transdirect Service News & Updates: December 2020

Holiday shipping times transdirect

Here we are in the holiday home stretch, after a year none of us could have predicted.
As 2020 wraps up, more than ever, our Transdirect team wishes to thank our members and customers for entrusting us to help support their businesses. Our courier partners have also faced massive challenges and constraints this year, and kept forging ahead to meet the new demands this year put on shipping and delivery logistics.
While many businesses found ways to adapt and thrive despite months of restrictions,

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What’s a Shipping Policy and How Can it Boost Your Online Sales?

How To Write A Shipping Page for Your website

A shipping policy is a great way to help customers understand how and when their orders are going to be delivered, as well as how much it’s going to cost them.
Being transparent about your shipping procedures helps build loyalty for your brand, reduces cart abandonment and can lower the volume of email queries from concerned customers.
Here’s how you can polish up your shipping policy, and use it to support your online sales.

What is a Shipping Policy exactly?

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5 Ways eBay Sellers Can Save Big on Shipping in 2020

Young ethnic woman opening carton box while working in modern postal service of delivery

eBay sellers are experiencing a unique moment in 2020. The current global conditions are causing more people to shop online than ever before. Many believe that this is the moment that crystallizes Australia’s online shopping behaviour to become a regular, wide-spread habit.
This means that retailers and small businesses have every reason to take eBay seriously. The popular online marketplace is the most used retail site in Australia, even before Coronavirus. The site garnered 194.9 million users between January and March 2019.

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Future of shipping: 4 ecommerce delivery innovations to keep a close eye on

future of ecommerce

Ecommerce is growing and changing at a startling rate.
From voice search to social media shopping and live chat robots taking on our customer service responsibilities, the ecommerce industry is becoming easier to navigate for business owners and more engaging and personalised for customers shopping online. 
However, what we don’t often hear about are the shipping and delivery innovations happening all around us. What’s next for ecommerce shipping in Australia?
In this blog, we share four up and coming shipping innovations to keep an eye on.

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4 important things to remember when shipping large items

forklift shipping large items

Whether you’ve been shipping oversized freight for years, or beginning to dip your toes in the water of shipping large items, there are a few things you absolutely need to ensure your team is doing when packing and planning to ship.
We want your packages to arrive safely every time, so read on to see the top 4 most important things to remember when shipping large items from point A to B.

#1. Make sure to measure the carton/pallet/crate

Measuring the carton,

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