“Skip the Queue” on Support
Skip the Queue on 5 Top Customer Support FAQs
With tens of thousands of deliveries each day, and shipping volume at historic highs, a few bumps in the road are sure to occur, even when using Australia’s leading courier services.
While our friendly Customer Care representatives do their best to help our Transdirect Members and customers, at select times, high call volumes can extend assistance wait times.
That’s why we’ve made it easier and quicker to “skip the queue” of phone support with the most common booking-related issues on our Contact Us page.
Save Time, Stay Focused: Proven Tips for At-Home Ecommerce Sellers
You’ve got a big idea, and the drive to grow it, but how can you set up a home office for your ecommerce business?
While there are multiple factors to consider, and no single formula for getting it right, here are some of our best bets to help you become both more productive, and more profitable.
How Create a Better Workspace at Home
Designating a single area as your work-at-home space can enable you to get the most out of your day.
Transdirect Service News & Updates: December 2020
Here we are in the holiday home stretch, after a year none of us could have predicted.
As 2020 wraps up, more than ever, our Transdirect team wishes to thank our members and customers for entrusting us to help support their businesses. Our courier partners have also faced massive challenges and constraints this year, and kept forging ahead to meet the new demands this year put on shipping and delivery logistics.
While many businesses found ways to adapt and thrive despite months of restrictions,
Transdirect Service News & Updates: November 2020
The online holiday shopping (and shipping) season is heating up by the day.
With Christmas and Boxing Day just weeks away, our newest services and updates are here to help you de-stress your silly season, whilst you grow your ecommerce and retail sales.
Here are three ways to maximise our courier services, plus a reminder about shipping delays and cutoff times given this year’s ongoing delivery challenges.
1. Free Ecommerce Integrations: Shopify, WooCommerce, Magento, eBay and more
Do you know how easy it is to plug the best shipping and courier rates and booking options into your ecommerce stores?
How to Grow Sales Faster with Pre-Order Campaigns
Planning to boost your holiday revenue this year with pre-order sales?
If so, you’ll want to check out these proven strategies to maximise results with pre-orders.
Note: If you hadn’t considered pre-order sales for this year, you can still make it happen … but you’ll need to act fast!
Benefits of Pre-Order Sales Campaigns
Before diving into the details and tactics, let’s break down the biggest benefits of pre-order sales strategies. These benefits apply to brand-new products and re-release launches.
Reducing Product Returns: 12 Ways to Minimise Costs and Maximise Customer Satisfaction
The cost of merchandise ‘return’ deliveries in the Asia-Pacific region was $256.4 billion USD in 2019. Worldwide it reached over $1 trillion USD.
Returns are more than just a pain point for ecommerce businesses, they’re downright costly.
While we can’t expect to eliminate product returns completely, how we manage returns can be the difference between growing a loyal repeat-customer base, and losing customers that can easily shop elsewhere online.
Ultimately, we want to focus on a customer’s lifetime value over individual sales.
Enhance Your Brand: 5 Steps to Revitalise Bland Product Descriptions
Developing a brand that your customers can relate to is an important step in building a loyal customer base. Businesses that fail to develop an authentic ‘voice’ can wind up sounding robotic, generic, or worse, insincere.
But while many businesses work hard to establish their brand identity through social media, emails and web copy, there’s one place that’s often overlooked …. Product descriptions!
Every product description is an opportunity to offer your customers a little taste of your brand,
What’s a Shipping Policy and How Can it Boost Your Online Sales?
A shipping policy is a great way to help customers understand how and when their orders are going to be delivered, as well as how much it’s going to cost them.
Being transparent about your shipping procedures helps build loyalty for your brand, reduces cart abandonment and can lower the volume of email queries from concerned customers.
Here’s how you can polish up your shipping policy, and use it to support your online sales.
What is a Shipping Policy exactly?
5 Ways eBay Sellers Can Save Big on Shipping in 2020
eBay sellers are experiencing a unique moment in 2020. The current global conditions are causing more people to shop online than ever before. Many believe that this is the moment that crystallizes Australia’s online shopping behaviour to become a regular, wide-spread habit.
This means that retailers and small businesses have every reason to take eBay seriously. The popular online marketplace is the most used retail site in Australia, even before Coronavirus. The site garnered 194.9 million users between January and March 2019.
How Online Shopping has Changed in 2020
It’s been a big year for business owners, to say the least.
But a ‘big year’ doesn’t necessarily have to be a ‘bad year’, especially for ecommerce.
Recent changes in online shopping habits are opening up new opportunities for ecommerce stores unlike ever before.
Here’s how online shopping has changed in 2020.
More People are Online
There are roughly 7.77 billion people on this planet, and as of July 2020 4.54 billion of them are active internet users.