Reducing Product Returns: 12 Ways to Minimise Costs and Maximise Customer Satisfaction
The cost of merchandise ‘return’ deliveries in the Asia-Pacific region was $256.4 billion USD in 2019. Worldwide it reached over $1 trillion USD.
Returns are more than just a pain point for ecommerce businesses, they’re downright costly.
While we can’t expect to eliminate product returns completely, how we manage returns can be the difference between growing a loyal repeat-customer base, and losing customers that can easily shop elsewhere online.
Ultimately, we want to focus on a customer’s lifetime value over individual sales.
Enhance Your Brand: 5 Steps to Revitalise Bland Product Descriptions
Developing a brand that your customers can relate to is an important step in building a loyal customer base. Businesses that fail to develop an authentic ‘voice’ can wind up sounding robotic, generic, or worse, insincere.
But while many businesses work hard to establish their brand identity through social media, emails and web copy, there’s one place that’s often overlooked …. Product descriptions!
Every product description is an opportunity to offer your customers a little taste of your brand,
What’s a Shipping Policy and How Can it Boost Your Online Sales?
A shipping policy is a great way to help customers understand how and when their orders are going to be delivered, as well as how much it’s going to cost them.
Being transparent about your shipping procedures helps build loyalty for your brand, reduces cart abandonment and can lower the volume of email queries from concerned customers.
Here’s how you can polish up your shipping policy, and use it to support your online sales.
What is a Shipping Policy exactly?
5 Ways eBay Sellers Can Save Big on Shipping in 2020
eBay sellers are experiencing a unique moment in 2020. The current global conditions are causing more people to shop online than ever before. Many believe that this is the moment that crystallizes Australia’s online shopping behaviour to become a regular, wide-spread habit.
This means that retailers and small businesses have every reason to take eBay seriously. The popular online marketplace is the most used retail site in Australia, even before Coronavirus. The site garnered 194.9 million users between January and March 2019.
How Online Shopping has Changed in 2020
It’s been a big year for business owners, to say the least.
But a ‘big year’ doesn’t necessarily have to be a ‘bad year’, especially for ecommerce.
Recent changes in online shopping habits are opening up new opportunities for ecommerce stores unlike ever before.
Here’s how online shopping has changed in 2020.
More People are Online
There are roughly 7.77 billion people on this planet, and as of July 2020 4.54 billion of them are active internet users.
5 Ways to Improve the Customer Experience (and Loyalty) with Packaging
When you think about a great customer experience in a brick-and-mortar store, you may find yourself picturing the friendly face at the front counter. Or the pleasant atmosphere as you walk in. Or even the charismatic staff member who answers the phone when you have a question.
But most ecommerce stores have little to no direct contact with their customers, beyond what marketing, email, and their website can provide.
To offer a great customer experience, sometimes you need to think outside the box.
10 ecommerce blogs & news sites to boost your knowledge & revenue
“A business is nothing other than the sum of thousands of tiny decisions, and each one of those decisions is critical to the success of your online business”
– A Better Lemonade Stand.
We couldn’t have said it better ourselves. Whether you’re new to the ecommerce industry, looking to start a business, or you’re an experienced entrepreneur looking to improve business performance, lots of little decisions need to be made to achieve online success.
There’s a lot to learn in the way of ecommerce –
How Transdirect has cultivated positive change since going 100% Carbon Neutral
At Transdirect, we’re conscious of the impact our business model has on the environment. In 2019, we made the decision to go 100% Carbon Neutral to minimise our carbon footprint and help fund environmental projects around the world.
We’re coming close to our first trip around the sun as a carbon neutral business – and the results have been heartwarming.
We want to share the good news, so in this article, we’ve highlighted some of the glowing statistics provided to us by the Carbon Reduction Institute,
We’ve upgraded our contact page – find all the information you need in one place
Whether you’re thinking about signing up to Transdirect for simple and uniform shipping for your ecommerce business, or you’re an experienced Transdirect customer looking for helpful information – we’re here for you.
We’ve upgraded our interactive contact page to cover Transdirect customers at all stages of the Transdirect journey, from signing up to managing a long-standing account.
Our contact page was specifically designed to help all Transdirect users to get the information they need quickly –
Future of shipping: 4 ecommerce delivery innovations to keep a close eye on
Ecommerce is growing and changing at a startling rate.
From voice search to social media shopping and live chat robots taking on our customer service responsibilities, the ecommerce industry is becoming easier to navigate for business owners and more engaging and personalised for customers shopping online.
However, what we don’t often hear about are the shipping and delivery innovations happening all around us. What’s next for ecommerce shipping in Australia?
In this blog, we share four up and coming shipping innovations to keep an eye on.