Blog Post

4 bulletproof methods to improve your customer’s experience in your ecommerce store

customer experience management

In 2018, the customers had the power – not the seller.
Customers can make or break a business. With online reviews, forums and unlimited social media reach, customers can spread the word about a bad shopping experience faster than a bullet.
One bad wrap online and voilà – sales start dropping like flies.
It’s crucial to be aware of the experience you’re offering customers through your ecommerce store. Think images, product descriptions, shipping information and access to discounts –

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Take advantage of flexible postage label printing in the Member’s Area

Man showing flexibility of postage label printing

Printing is the last thing ecommerce business owners want to waste time on.
Fiddling with document sizes and cropping. Fitting multiple postage labels onto one page. Printing over and over and over again when the printer keeps spitting out labels in A4 when you wanted them in A6.
Printing can be a major time waster. In fact, according to a recent research project from business experts Inc.com, 3.2 hours per working week are spent on low-value interruptions –

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Sampson Express – delivering freight of all shapes and sizes

pallets-heavy-boxes

Here at Transdirect we are always looking to expand our services to help you, our customers. This is why we work with some of the best couriers across Australia, including Fastway, TNT and Toll.
Sampson Express are our newest courier offering – they are specialists in pallet delivery, servicing Melbourne, Brisbane, Sydney and Adelaide. B2B delivery is their area of speciality, ensuring businesses can ship their goods to clients across the country.
With over 40 years experience in the transportation and logistics industry,

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Transdirect’s ultimate guide to eliminating data entry in the Members Area

Save Time and Money with Transdirect

How much time do you spend on data entry every day?
According to recent research from online ecommerce platform HubSpot, salespeople spend at least one hour of a day on manual data entry and 63% of Aussie workers spend 2 – 10 hours on repetitive admin work per week.
We’re looking at thousands of dollars going down the drain which could be going towards a Lamborghini.
Just kind of makes you want to…

Source: giphy
You get the picture.

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Save your account preferences in the Members Area for a streamlined booking experience

businessman flies ahead after saving preferences

In 2018, having fast shipping isn’t enough…
You need to have the fastest shipping.
According to conversion optimisation experts, Invesp, 49% of shoppers are more inclined to shop online if a store offers same-day delivery, plus 56% of shoppers aged 18-34 expect same-day delivery or overnight shipping at the very least.
With 65% of business owners committing to same-day shipping within the next two years (and 51% practising it as we speak), there’s no time to waste –

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Save hours of valuable time with Transdirect’s Quick Book function

A speedometer with needle racing to the words Breathlessly, Insanely Fast

Let’s face it: being an ecommerce business owner involves a lot of tedious administration time.
In 2014, Canon commissioned a research project to better understand how people work and the challenges business owners face day-to-day. They interviewed 1,047 workers from small, medium and large organisations across Australia, and found that 63% of people spend 2 – 10 hours of repetitive admin work per week.
This racks up to around $3,203 to $16,415 a year in wasted time!

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Refer & earn: How to get extra discounts as a referrer with Transdirect

Money - hand holding Australian dollar (AUD) banknotes on blue sky background

We all love a good discount.
It’s science – literally.
In 2012, professor of neuroeconomics, Dr Paul J. Zak, set out to learn how discounts impact people’s happiness, health and stress levels. As it turns out, test subjects who received a $10 voucher experienced a 38% rise in oxytocin and were 11% happier than test subjects who didn’t.
Heart rates dropped 5% and sweat levels were 20 times lower than the discount-less test subjects. Discounts literally make people happier.

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3 Major Benefits of Having a Referral Program for Your Online Store

Benefits Of Having A Referral Program

How do you like the idea of your marketing running itself?
Enter referral programs, stage right.
Referral programs are a valuable kind of marketing where you offer your current customers a discount or incentive to share your business with friends. It’s a win-win-win situation – for a small discount, you get cheap (or sometimes free) marketing and customers get social validation for recommending something great to a friend, plus the customer is rewarded for their good deeds.

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How To Easily Track Consignments in Transdirect’s Members Area

man-with-binoculars

When a customer asks about the location of their parcel, it’s no time to freeze up.
A reliable business owner should know where their customer’s parcel is at all times or at least be able to check. Customers need to feel comfortable knowing where their order is, whether it’s heading to their address or back to the seller.
The customer/retailer relationship is all about trust. Consignment and parcel tracking is one of the most crucial parts of the ecommerce fling.

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The Ecommerce Christmas Shipping Guide You Need in 2018

santa-on-computer-planning-christmas-shipping-strategy-

The Christmas shipping guide you wish you had three years ago
Running an ecommerce business seems like a fantastic idea: there’s no rent, you can start the business from the comfort of your lounge room, and you have the freedom to work anywhere in the world (yes, even from your superyacht as it sails through the Greek islands).
Coming up to Christmas though, things step up a notch (or fifty). People are rushing to your store to grab that last minute gift,

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