a delivered parcel

At Transdirect, we’re committed to ensuring the health, safety and convenience of our customers, our couriers and our team members. Amid the Coronavirus (COVID-19) outbreak, we’re continuing to monitor the impact of the virus on our services and will provide updates whenever situations change.

Our main delivery networks are currently running as normal, however, there are changes to the following two areas.

Pickup and Delivery

When collecting or delivering items, drivers will practice social distancing.

This means that for a delivery, the driver will knock on the door, then place the goods on the ground and step back. 

The driver will obtain the receivers name and enter this into the scanner. For signature required deliveries, this will be deemed as a signature.

Customer Service

Transdirect has taken the necessary steps to reduce numbers in our call centre using remote locations where possible and applied a range of other measures to reduce any impact on our staff and service levels.

While we continue to offer phone support, we ask that enquiries be made through our online support options found on the “Contact Us” page of our website.

International Services

Due to a reduction in international flights and an increase in lockdowns for some countries, please be advised that delays on International services are possible.

Service Update

Whilst most of our services are running normally, due to COVID-19, there may be delivery delays of 1-2 days on some services. We appreciate your patience.

All the staff at Transdirect thank you for your understanding during this difficult time. We are committed to providing the best service available, no matter the circumstances.