*UPDATE: COVID-19 Shipping Impact (Thu 27 Aug)*
Thank you for your patience with our team and service providers, as recent restrictions have made transport and shipping more challenging in recent weeks.
We wanted to address frequent enquiries around delivery times, and provide an update on our operations, to give you a clearer understanding of potential pickup and shipping delays.
The impact on shipping related to COVID restrictions and economic shifts has resulted in several simultaneous challenges:
- The surge in online shopping in recent months has drastically increased the volume of goods being shipped across all delivery and courier service providers. This means many more pickups, stops and deliveries, so some delays are likely to occur across our service areas.
- All freight companies have also had to reduce head count in Victoria by 33% during peak shifts, resulting in a 10% reduction in staff overall.
- Meanwhile, the delays resulting from increased border and travel restrictions also contribute to the delivery issues.
At Transdirect, we’re working every day to expand our support staff, accelerate training, and improve our response and issue resolution times, to minimise the impact on our customers as best we can.
In turn, we ask that you please add 1 business day to pick ups and 2 business days to deliveries, before raising issues with customer support.
We’re doing all we can to ensure timely delivery in the face of these challenges. We regret the inconveniences and our entire Transdirect team, especially our friendly customer support representatives, appreciate both your patience and understanding at this time.
At Transdirect, we’re committed to ensuring the health, safety and convenience of our customers, our couriers and our team members. Amid the Coronavirus (COVID-19) outbreak, we’re continuing to monitor the impact of the virus on our services and will provide updates whenever situations change.
Our main delivery networks are currently running as normal, however, there are changes to the following two areas.
Pickup and Delivery
When collecting or delivering items, drivers will practice social distancing.
This means that for a delivery, the driver will knock on the door, then place the goods on the ground and step back.
The driver will obtain the receivers name and enter this into the scanner. For signature required deliveries, this will be deemed as a signature.
Transdirect has taken the necessary steps to reduce numbers in our call centre using remote locations where possible and applied a range of other measures to reduce any impact on our staff and service levels.
While we continue to offer phone support, we ask that enquiries be made through our online support options found on the “Contact Us” page of our website.
Due to a reduction in international flights and an increase in lockdowns for some countries, please be advised that delays on International services are possible.
Whilst most of our services are running normally, due to COVID-19, there may be delivery delays of 1-2 days on some services. We appreciate your patience.