When a customer asks about the location of their parcel, it’s no time to freeze up.
A reliable business owner should know where their customer’s parcel is at all times or at least be able to check. Customers need to feel comfortable knowing where their order is, whether it’s heading to their address or back to the seller.
The customer/retailer relationship is all about trust. Consignment and parcel tracking is one of the most crucial parts of the ecommerce fling.
At Transdirect, we want you to feel confident responding to customer enquiries and tracking the location of your consignments. We’ve developed a simple method of tracking parcels and deliveries through the Transdirect Member’s Area, which is as simple as selecting ‘track’.
Check out the video below and discover how easy it is to track your parcels, or scroll down for images and a transcript!
- You can track consignments in the Member’s Area in one of two ways. You can select “In Transit with Courier” on the Dashboard, or you can head over to the Bookings section.
- Under Bookings, select the “In Transit with Courier” tab.
- In the Actions column, use the drop-down box to select “Track”.
- It’ll take a few seconds to load. Here, you’ll have all the tracking information. You can see the status of the order, for example, whether it has been lodged, shipped, or processed, plus you can see the date these things occurred. You can also confirm tracking information and delivery address.