Couriers Please Insurance cover is available to all customers to ensure that in the unforeseen circumstance that an item is damaged or lost in transit, Couriers Please can reimburse you for the repair or replacement net value of the item effected. The Limited liability cover summarised below is subject to the conditions outlined at https://www.couriersplease.com.au/service-insurance
which is offered in line with Transdirect standard terms and conditions of contract, which may be viewed on the Transdirect website.
What is an ATL and how does it affect my Transit Insurance
An ATL (Authority to Leave) is given in the event of the receiver not being home to sign for the consignment. It allows Couriers Please to leave your package without obtaining a signature.
Please note: When you have selected the ATL option, if the tracking or Proof of Delivery (POD) shows your item has been delivered, your package is no longer covered for LOSS by the Transit Insurance.
There is NO added cost for this insurance offering.
This insurance cover is available on a wide range of items carried by Transdirect. Unfortunately however, it is not available for the following types of goods:
Currency of all descriptions, Deeds, securities, treasury notes, stamps, duty stamps, tickets and the like;
Designs and patterns, plans, manuscripts and all other documents;
Bloodstock, animals, exotic birds and pets
Motor vehicles Including motor bikes/trikes/quad bikes & other
Road/off road vehicles
Commercial bulk dangerous goods
Items with existing damage or in poor condition
Personal effects Including clothing
Furniture (indoors/outdoors) including but not limited to tables, chairs, lounge suits, mattresses, antiques, picture & photo frames, prints, paintings and other works of art
Live plants and trees
Second hand goods with existing damage or in poor condition;
Perishable Goods, including but not limited to the following; Refrigerated goods, frozen or chilled meat, seafood or foodstuffs
Glass objects and items containing glass
China, crockery, marble, quartz, Caesar stone and other stone or imitation stone products, pottery, ceramic, porcelain, bathroom vanity units and toilet suites
Household goods removals
Precious metals and stones, money, bullion, cheques, credit or other card sales vouchers, securities, shares, bonds, deeds, bills of exchange or any document that represents money, jewellery.
Arms and ammunition.
Waterborne vessels, jet skis, boats or similar (whether trailed or not).
Additional exclusions applying to this Policy
This Policy does not cover:
the first amount (excess) of any claim as specified in the Policy Schedule,
loss or damage caused by delay,
loss or damage caused by your misconduct, or intentionally caused by you or any person acting with your expressed or implied consent,
loss or damage caused by ordinary wear and tear,
loss or damage caused by the nature of the property (e.g. metal rusting),
loss or damage caused by moths, insects, rats or other vermin,
loss of use of your property or any other form of consequential loss,
reduction in value of the insured property due to repairs,
loss or damage caused by legal seizure of your property,
loss or damage existing prior to this insurance being taken out,
loss or damage arising out of nuclear or atomic contamination,
loss or damage to property already unpacked at the specified destination address,
electrical and/or mechanical and/or electronic failure unless it is caused by visible external physical damage to the item,
loss or damage caused by mould or mildew due climatic or atmospheric conditions or extremes in temperature.
For the Transit Insurance cover to apply, all goods must be packed at or above the standard set by original manufacturers for this type of transit. Any damage or loss caused by insufficient packaging will not be covered.
If a consignment is received damaged, but damage is not apparent at the time of delivery, then the client has strictly 7 business days to report such damage, and it will be deemed to have occurred during the period of transit. Absolutely no consideration whatsoever will be given to damaged items where damage is notified and or discovered 7 business days after delivery. Regarding claims for lost or missing goods, the client has 7 business days to report the goods have been lost or missing from the anticipated time of arrival. Absolutely no consideration whatsoever will be given to missing items where loss is not notified within 7 business days from the anticipated time of arrival. Any claim shall be waived, if all information requested by Transdirect in relation to the claim is not provided in writing within 21 days of the request being made. Incidents must be submitted via email to firstname.lastname@example.org to meet the above timeframes.
Incident notification for deliveries to Parcel Point locations
If an item is delivered to a Parcelpoint location and is received damaged, but damage is not apparent at the time of delivery, then the client has strictly 7 business days to report such damage after the item was delivered to the Parcelpoint location, and it will be deemed to have occurred during the period of transit. Absolutely no consideration whatsoever will be given to damaged items where damage is not notified within 7 business days after delivery was made to the Parcelpoint location.
Regarding claims for lost or missing goods, the client has 7 business days to report the goods have been lost or missing from the anticipated time of arrival. Absolutely no consideration whatsoever will be given to missing items where loss is not notified within 7 business days from the anticipated time of arrival. Any claim shall be waived, if all information requested by Transdirect in relation to the claim is not provided in writing within 21 days of the request being made. Incidents must be submitted via email to email@example.com to meet the above timeframes.
Each and every claim paid through this insurance will have an AUD$100 Excess applicable.
Liability is limited to a maximum of AUD$1,000.00 per consignment. This policy only covers items up to a limit of 25kg.
Incident Investigation and Conclusion
Once an incident is notified, Transdirect will conduct a full investigation of the circumstances presented to us. An incident is defined as a “single event which gives rise to a claim which may or may not involve more than one consignment.” If we pay damages under this clause for the replacement of the Goods we may retain or recover the damaged Goods. We will only pay damages under this clause for lost goods or direct loss or damage to the goods. We will not pay any indirect or consequential loss or increased cost of work or materials or damage including loss of profits, business or anticipated savings or any other economic loss even if we know they are possible or otherwise foreseeable. The final payable amount is calculated based on the cost of the goods excluding GST and Wet (Wine Equalisation Tax).
Standard Terms and Conditions
The Couriers Please Insurance coverage is offered in line with Transdirect’s standard terms and conditions of contract, which may be viewed on the Transdirect website.
ADDITIONAL COVER FOR EXCLUDED ITEMS
If you are needing to freight items that are excluded by this policy. We suggest you contact Australian Risk Applications Pty Ltd on 02 9007 2491 to arrange separate third party protection for your goods whilst in transit.
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All Carriers are currently experiencing increased volumes, Please expect delays on the Delivery and Collection.
Transdirect Support for Unpackaged Items.
We do not freight unpackaged goods, please consult another transport service.
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