Couriers Please Transit Warranty

Purpose

Transdirect Pty Ltd Loss or Damage Warranty cover is available to all customers to ensure that in the unforeseen circumstance that an item is damaged or lost in transit, Transdirect can reimburse you for the repair or replacement value of the item effected.

What is an ATL and how does it affect my Transit Warranty

An ATL (Authority to Leave) is given in the event of the receiver not being home to sign for the consignment. It allows Couriers Please to leave your package without obtaining a signature.

Please note: When you have selected the ATL option, your package is no longer covered by the Transit Warranty.

Cost

There is NO added cost for this insurance offering.

Items Excluded

This insurance cover is available on a wide range of items carried by Transdirect. Unfortunately however, it is not available for the following types of goods:

  • Currency of all descriptions, Deeds, securities, treasury notes, stamps, duty stamps, tickets and the like;
  • Designs and patterns, plans, manuscripts and all other documents;
  • Bloodstock, animals, exotic birds and pets
  • Motor vehicles Including motor bikes/trikes/quad bikes & other
  • Road/off road vehicles
  • Commercial bulk dangerous goods
  • Items with existing damage or in poor condition
  • Personal effects Including clothing
  • Furniture (indoors/outdoors) including but not limited to tables, chairs, lounge suits, mattresses, antiques, picture & photo frames, prints, paintings and other works of art
  • Explosives
  • Live plants and trees
  • Second hand goods with existing damage or in poor condition;
  • Refrigerated goods, frozen or chilled meat, seafood or foodstuffs
  • Glass objects and items containing glass
  • China, crockery, marble, quartz, Caesar stone and other stone or imitation stone products, pottery, ceramic, porcelain, bathroom vanity units and toilet suites
  • Household goods removals
  • Precious metals and stones, money, bullion, cheques, credit or other card sales vouchers, securities, shares, bonds, deeds, bills of exchange or any document that represents money, jewellery.
  • Arms and ammunition.
  • Waterborne vessels, jet skis, boats or similar (whether trailed or not).

Packaging

For the Transit Warranty cover to apply, all goods must be packed at or above the standard set by original manufacturers for this type of transit. Any damage or loss caused by insufficient packaging will not be covered.

Incident Notification

If a consignment is received damaged, but damage is not apparent at the time of delivery, then the client has strictly 3 business days to report such damage, and it will be deemed to have occurred during the period of transit. Absolutely no consideration whatsoever will be given to damaged items where damage is notified and or discovered 3 business days after delivery. Regarding claims for lost or missing goods, the client has 3 business days to report the goods have been lost or missing from the anticipated time of arrival. Absolutely no consideration whatsoever will be given to missing items where loss is not notified within 3 business days from the anticipated time of arrival. Any claim shall be waived, if all information requested by Transdirect in relation to the claim is not provided in writing within 21 days of the request being made. Incidents must be submitted via email to warranty@transdirect.com.au to meet the above timeframes.

Incident notification for deliveries to Parcel Point locations

If an item is delivered to a Parcelpoint location and is received damaged, but damage is not apparent at the time of delivery, then the client has strictly 3 business days to report such damage after the item was delivered to the Parcelpoint location, and it will be deemed to have occurred during the period of transit. Absolutely no consideration whatsoever will be given to damaged items where damage is not notified within 3 business days after delivery was made to the Parcelpoint location.

Regarding claims for lost or missing goods, the client has 3 business days to report the goods have been lost or missing from the anticipated time of arrival. Absolutely no consideration whatsoever will be given to missing items where loss is not notified within 3 business days from the anticipated time of arrival. Any claim shall be waived, if all information requested by Transdirect in relation to the claim is not provided in writing within 21 days of the request being made. Incidents must be submitted via email to warranty@transdirect.com.au to meet the above timeframes.

Claims Excess

Each and every claim paid through this insurance will have an AUD$150 Excess applicable, except computer and electronic equipment or fragile items, which will incur a AUD$250 excess per claim.

Policy Limit

Liability is limited to a maximum of AUD$1,000.00 per consignment. This policy only covers items up to a limit of 25kg.

Incident Investigation and Conclusion

Once an incident is notified, Transdirect will conduct a full investigation of the circumstances presented to us. An incident is defined as a “single event which gives rise to a claim which may or may not involve more than one consignment.” If we pay damages under this clause for the replacement of the Goods we may retain or recover the damaged Goods. We will only pay damages under this clause for lost goods or direct loss or damage to the goods. We will not pay any indirect or consequential loss or increased cost of work or materials or damage including loss of profits, business or anticipated savings or any other economic loss even if we know they are possible or otherwise foreseeable. GST will not be included in any payments made by us to you.

Standard Terms and Conditions

The Transdirect “Transit Warranty cover” is offered in line with Transdirect’s standard terms and conditions of contract, which may be viewed on the Transdirect website.

ADDITIONAL COVER FOR EXCLUDED ITEMS

If you are needing to freight items that are excluded by this policy. We suggest you contact Australian Risk Applications Pty Ltd on 02 9007 2491 to arrange separate third party protection for your goods whilst in transit.

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