Please select from the options below to receive assistance from our customer service staff.
By using these options, you will access the fastest and most accurate information available.
All general information on our products and services is available via the website.
Due to COVID-19, there may be delivery delays of 1-2 days on some services. We appreciate your patience.
How to Track Your Consignment
To track your consignments, simply enter your consignment number below and press ‘Track’.
All of our quoting and bookings are done instantly online and require the full accurate details of the delivery. Simply enter your details below to get an exact price on your future deliveries. If you are a business client or regular sender, we offer fantastic discounts up to 30% off based on your volume. Sign up for a free account here.
Has your item not been collected? We are very sorry for any inconvenience caused.
Please submit the information below to have the collection rebooked.
Have you made a booking and not received your labels via email?
There could be a couple of reasons for this.
Please check your email junk folder.
If your booking has been made out of business hours, some bookings get held for review by our staff, so the labels will be issued when the customer service team resumes at 9am AEST Monday to Friday.
If you are a Transdirect Member your Labels are available for download through the “My Account” area.
Labels are generally emailed to the 'Senders' email address. Please do not rebook a new job in the attempt to receive labels, as this will create additional bookings that will require cancellation and may incur charges.
If you require further assistance, please compete the following to advise a Customer Care Agent that you have not received your labels:
Do you want to cancel a consignment? If the cancellation is on the day of collection, or a driver has already been allocated, charges may apply. Please ensure all cancelled consignment labels are removed from the items to ensure freight does not travel under the cancelled labels.
Have you already attempted to track your consignment using our Tracking function?
Have you confirmed with the booking party that the item has been picked up and that the correct shipping labels were attached?
If so, complete the fields below and our staff will respond with as much information as possible.
Has a delivery been attempted and a notification card left? If so, please complete the fields below to request a redelivery (fees may apply).
Warranty Insurance Claim
We can not find consignment number
Please enter valid email.
If your item is not tracking, please contact the booking party to make sure the consignment labels are attached, and confirm if the item has been collected.
If the consignment has been confirmed as collected, please lodge an investigation below. You will need a visual description of the items packaging, including dimensions, colour of carton, distinguishing markings on the packaging etc.
Report an error
Please contact the booking party to discuss further.
While all our booking, tracking and service options are available online, if for any reason you need to contact our friendly staff, please call customer service on:
1300 668 229
For local phone numbers and more information on how Transdirect can respond to your local needs please see your location below:
We do not freight unpackaged goods, please consult another transport service.
GET REWARDED AND MAKE YOUR FRIENDS LOVE YOU!
I am a Transdirect Member and I want to refer a friend
Give your friend 20% off their first booking, and after your friend has redeemed their referral booking discount, you will receive a further 10% off your already discounted Transdirect Member rates, for your next booking.
Your referral program is on the top right hand side of your members dashboard. Simply sign in below and start referring your friends
Not a Transdirect Member?
If not don't worry, simply fill out the following details and you will give your friend 20% off their first booking, you will get 10% off our already low rates by becoming a member, and after your friend has redeemed their referred booking discount, you will get a further 10% off your next Member booking.