Purpose

Transdirect Pty Ltd Loss or Damage Warranty is available to all customers to ensure that in the unforeseen circumstance that an item is damaged or lost in transit, transdirect can reimburse you for the wholesale value of the item effected.  The Warranty is subject to the conditions listed below.

Signing For Received Goods

All goods MUST be inspected for damage before any Receiver signs the Proof of Delivery form or PDA screen. By signing the goods as 'Received in good condition' you will void the Transit Warranty. Please make sure any possible Receiver is aware of this if you are booking as the Sender. If damage is evident, the receiver must write 'DAMAGED' on the Consignment note or PDA screen.

Please note that by selecting the 'Authority to leave' option, you may void the Transit Warranty as it becomes difficult to prove when the incident has taken place.

Cost

There is NO added cost for this warranty. 

Items Excluded

This warranty is available on a wide range of items carried by Transdirect. Unfortunately however, it is not available for the following types of goods:

  • Currency of all descriptions
  • Bloodstock, animals, exotic birds and pets
  • Motor vehicles Including motor bikes/trikes/quad bikes & other
  • road/off road vehicles
  • Commercial bulk dangerous goods
  • Items with existing damage or in poor condition
  • Personal effects Including clothing
  • Furniture (indoors/outdoors) including but not limited to tables, chairs, lounge suits, mattresses, antiques, picture & photo frames, prints, paintings and other works of art
  • Explosives
  • Live plants and trees
  • Second hand goods with existing damage or in poor condition;
  • Refrigerated goods, frozen or chilled meat, seafood or foodstuffs
  • Glass objects and items containing glass
  • China, crockery, marble, quartz, Caesar stone and other stone or imitation stone products, pottery, ceramic, porcelain, bathroom vanity units and toilet suites
  • Household goods removals
  • Precious metals and stones, money, bullion, cheques, credit or other card sales vouchers, securities, shares, bonds, deeds, bills of exchange or any document that represents money

Packaging

For the Transit Warranty to apply, all goods must be packed at or above the standard set by original manufacturers for this type of transit. Any damage caused by insufficient packaging will not be covered, however total loss cover will still apply.

Incident Notification

Under the Loss or Damage Warranty terms, a Loss or Damaged Incident Report form must be submitted to Transdirect within 30 days from the date of dispatch of the goods. If notification is not received within 30 days from the date of dispatch, the Warranty will be void. Incident reports must be submitted via email to warranty@transdirect.com.au

Incident Investigation and Conclusion

Once an incident is notified, Transdirect will conduct a full investigation of the circumstances presented to us. Negligence and/or non delivery by Transdirect must be proven before Transdirect will accept responsibility for the incident. Once Transdirect have accepted responsibility for the incident, a cheque for the wholesale amount of the item claimed will be forwarded to you within 40 - 60 days.

Transdirect will not accept responsibility for any item/s where the wholesale value of the item/s is less than $250, or more than $12,500 for any one incident. An incident is defined as a "single event which leads rise to a claim which may or may not involve more than one consignment."

If we pay damages under this clause for the replacement of the Goods we may retain or recover the damaged Goods.

We will only pay damages under this clause for Lost Goods or direct loss or damage to the Goods. We will not pay any indirect or consequential loss or increased cost of work or materials or damage including loss of profits, business or anticipated savings or any other economic loss even if we know they are possible or otherwise foreseeable.

GST will not be included in any payments made by us to you.

Standard Terms and Conditions

The Transdirect “Loss or Damage Warranty” is offered in line with our standard terms and conditions of contract, which may be viewed on the Transdirect website.