Aramex (formerly Fastway) Transit Warranty


Aramex Limited Liability cover is available to all customers to ensure that in the unforeseen circumstance that an item is damaged or lost in transit, Aramex can reimburse you for the repair or replacement net value of the item effected. The Limited liability cover summarised below is subject to the conditions outlined at
which is offered in line with Transdirect standard terms and conditions of contract, which may be viewed on the Transdirect website.

What is an ATL and how does it affect my Transit Warranty

An ATL (Authority to Leave) is given in the event of the receiver not being home to sign for the consignment. It allows Aramex to leave your package without obtaining a signature.

Please note: When you have selected the ATL option, if the tracking or Proof of Delivery (POD) shows your item has been delivered, your package is no longer covered for LOSS by the Transit Warranty.


There is NO added cost for this Warranty offering.

Items Excluded

This Warranty cover is available on a wide range of items carried by Transdirect. Unfortunately however, it is not available for the following types of goods:

  • Currency of all descriptions
  • Bloodstock, animals, exotic birds and pets
  • Motor vehicles Including motor bikes/trikes/quad bikes & other
  • Second hand Car Parts
  • Road/off road vehicles
  • Commercial bulk dangerous goods
  • Items with existing damage or in poor condition
  • Personal effects Including clothing
  • Furniture (indoors/outdoors) including but not limited to tables, chairs, lounge suits, mattresses, flat pack furniture, antiques, picture & photo frames, prints, paintings and other works of art
  • Explosives
  • Live plants and trees
  • Second hand goods with existing damage or in poor condition;
  • Perishable Goods, including but not limited to the following; Refrigerated goods, frozen or chilled meat, seafood or foodstuffs
  • Glass objects and items containing glass
  • China, crockery, marble, quartz, Caesar stone and other stone or imitation stone products, pottery, ceramic, porcelain, bathroom vanity units and toilet suites
  • Household goods removals
  • Precious metals and stones, money, bullion, cheques, credit or other card sales vouchers, securities, shares, bonds, deeds, bills of exchange or any document that represents money
  • Waterborne vessels, jet skis, boats or similar (whether trailed or not).
  • Cigarettes or tobacco products
  • Human remains or ashes
  • Illegal goods
  • Banderols or tax stickers
  • Furs and ivory
  • Negotiable instruments in bearer form (whether cash-like or not)
  • Toy guns, air guns
  • Batteries excluding Mobile Phones, Laptops or Tablets.
  • Obscene or immoral articles / materials
  • Articles which are deemed to be illegal to import in the destination country

Items of the above mentioned, consigned by the Consignor via the Carrier shall be deemed to be at Owner’s Risk and in such cases the Carrier strongly advises the Consignor to arrange its own coverage for loss or damage.


For the Transit Warranty cover to apply, all goods must be packed at or above the standard set by original manufacturers for this type of transit. Any damage or loss caused by insufficient packaging will not be covered.

Force Majeure

The Carrier is not liable for loss or damage to the Goods where the loss or damage wholly or partly resulted from causes beyond the control of the Carrier including but not limited to natural disasters, acts of war or civil unrest.

Nature Of Goods

The Carrier does not accept for carriage: livestock, second-hand car parts, perishables, flowers or plants, cash or other negotiable instruments, jewellery, cigarettes or tobacco products, irreplaceable items or other such valuables.

 The Consignor shall not tender for carriage or storage any parcel with a deadweight or cubic weight of more than 25kg or length of more than 2.15m, any volatile spirits, explosive Goods or Goods which are or may become dangerous (including radioactive materials), flammable or offensive or which may become liable to damage any person or property whatsoever without presenting a full description disclosing the nature of the Goods and in any event shall be liable for all loss, or damage or destruction caused thereby. The Carrier is entitled to refuse to accept for carriage any such Goods or if accepted, to arrange for a third party to transport the Goods with all additional charges payable by the Consignor.

If in the opinion of the Carrier the Goods are or are liable to become of a dangerous, flammable, explosive, volatile, offensive or damaging nature the Goods may at any time be destroyed, disposed of, abandoned or rendered harmless by the Carrier without compensation to, but at the cost in all things of the Consignor and without prejudice to the Carrier’s right to its charges under these conditions.

Incident Notification

Any claim for injury or damage to or destruction or loss of Goods shall be made in writing to Transdirect in the case of:

(i) In the event of Damage to Goods – Photographic evidence of packaging and damage must be provided within 24 hours of the Goods being delivered.

(ii) Non-delivery of the Goods – within 30 business days from the date the goods were picked up by the Carrier, so that any such claim not so made shall be waived.

Any other claim of any kind shall be waived if the claim is not made in writing within 30 days of the date of the consignment note.

All information requested by the Carrier in relation to the claim must be provided in writing within 14 days of the request being made.

Incidents must be submitted via email to to meet the above timeframes.

Parcel Point Exclusion

This policy will be Void if the Parcel Point Service is selected for the delivery.

Claims Excess

There is zero excess for this policy.

Policy Limit

Liability is limited to a maximum of AUD$1,500.00 per consignment.

Incident Investigation and Conclusion

Once an incident is notified, Transdirect will conduct a full investigation of the circumstances presented to us.

An incident is defined as a “single event which gives rise to a claim which may or may not involve more than one consignment.”

Any claim for damaged goods can only be initiated once the carrier has possession of those goods. Failure to provide the damaged goods to the carrier will waive the customers right to initiate a claim.

We will only pay damages under this clause for lost goods or direct loss or damage to the goods. We will not pay any indirect or consequential loss or increased cost of work or materials or damage including loss of profits, business or anticipated savings or any other economic loss even if we know they are possible or otherwise foreseeable.

If sufficient proof of actual manufacturing cost cannot be provided, the associated sales invoice, the value of which a maximum of 35% will be paid to the Customer.

GST will not be included in any payments made by us to you.

Standard Terms and Conditions

The Aramex Transit Warranty is offered in line with Transdirect standard terms and conditions of contract, which may be viewed on the Transdirect website.


If you are needing to freight items that are excluded by this policy. We suggest you contact Australian Risk Applications Pty Ltd on 02 9007 2491 to arrange separate third party protection for your goods whilst in transit.

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